What We Collect and Why
When you register, we collect your name, email address, and contact details to create and verify your account. When you deposit or withdraw using bKash, Nagad, or Rocket, we record transaction references and wallet identifiers — enough to process your payment and meet our verification obligations,
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nothing more. We do not store your full mobile banking PIN or password at any point. Browsing data such as device type, IP address, and session activity is logged automatically to keep your account secure and to detect unusual access patterns. If you contact our support
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team, that conversation is stored so we can follow up accurately. We collect only what we need to run your account and process your payments. How long we keep each category of data depends on the purpose it was collected for and any applicable retention requirements
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in the regions where we operate. You can ask us what we hold about you at any time — the contact path is in the section below.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.