Reference

Legal Terms That Govern Your Account

Everything that shapes your relationship with ec444 — how your account is held, what data we keep, and how disputes are handled — is set out here.

Account TermsData & PrivacyJurisdiction NoticeContact RightsPolicy Updates
ec444 Legal Terms That Govern Your Account
HOW WE HANDLE DATA

Security, Retention and Your Account Rights

We take the handling of your account data seriously. Here is how we approach the four areas that matter most: what we collect, how long we keep it, how we secure it, and how you can act on your rights.

Data We Collect

We collect the information you provide at registration and during wallet verification — including bKash, Nagad, or Rocket account references — plus session and transaction logs needed to operate your account.

Retention Period

Account data is retained for as long as your account is active and for a period after closure as required by applicable law. You can request deletion of non-mandatory data by contacting support.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. We use SSL encryption across all pages and never store raw payment credentials from bKash, Nagad, or Rocket.

Your Rights

You have the right to access, correct, or request deletion of your personal data. Submit a request through the Help Centre or email support with your account ID and the specific action you need.

REACH OUR TEAM

Contact Us About Legal or Policy Matters

If you have a question about these terms, want to request a copy of your data, or need to raise a dispute, our support team handles policy queries through the channels below. We aim to respond to legal and account-related requests within two business days.

Team online

Live Chat

Open the chat widget from any page on ec444. For policy and account queries, select the Account & Legal topic so your message reaches the right team.

Email Support

Send detailed legal or data requests to our support address listed in your account dashboard. Include your registered account ID so we can locate your record quickly.

Account Help Centre

Log in and visit the Help section for self-service policy documents, data request forms, and step-by-step account management paths including wallet verification.

Common Questions About Legal Terms

These are the questions we hear most often about account terms, data rights, and how our policies work in practice.

Access depends on your local law and eligible regions. You are responsible for confirming that using an online casino platform is permitted under the laws that apply to you before opening an account.

Log in, go to the Help Centre, and submit a data access request form. Alternatively, email support with your account ID. We aim to respond within two business days.

We retain records required by applicable law after closure and delete non-mandatory data on request. Contact support to initiate a deletion request once your account is closed.

We record wallet references needed to match your deposit and withdrawal transactions, but we do not store your bKash PIN, Nagad credentials, or Rocket account password at any point.

We notify you at the contact address on your account before any material change takes effect. Continued use of the platform after the effective date means you accept the updated terms.

Raise disputes through live chat or email support, selecting the Account & Legal topic. Include your account ID and a clear description so the right team can review and respond promptly.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.